Meet the Manager: Natasha McMillen at Janet St. Paul Studio for Hair and Beauty

Natasha McMillen is the Director of Operations at Janet St. Paul Studio for Hair and Beauty in Austin, Texas. With 13 years of experience in the salon management software industry, McMillen brings a unique blend of technical expertise and hands-on leadership to the role.

McMillen's experience at Rosy Salon Software, where she worked with thousands of salons across the country, has given her a deep understanding of what makes a salon successful. She combines this knowledge with her tech-savvy strategy and hands-on leadership style to elevate every system at Janet St. Paul Studio for Hair and Beauty, from education to operations.

According to owner Janet St. Paul, McMillen's rare mix of warmth and directness makes her a great manager. She is compassionate, clear, and leads with integrity, accountability, and heart. McMillen's intuition, emotional intelligence, and visionary leadership style help team members feel seen and supported, while also holding everyone to high standards.

McMillen's key responsibilities at the salon include hiring and onboarding new talent, overseeing all training and education, and leading brand strategy, client experience initiatives, and marketing execution. She is held accountable for the business's performance through daily meetings and business performance reviews.

St. Paul and McMillen meet daily to align on guest experience, team performance, education, and financial goals. They also hold weekly strategy meetings to review KPIs, vision casting, and expansion opportunities. McMillen receives executive coaching, attends national salon business conferences, and completes leadership, spiritual, and marketing trainings to stay inspired and innovative.

As St. Paul's wife and business partner, McMillen has helped bring her vision to life and elevated every system at the salon. She has also helped St. Paul stay grounded and aligned as a creative leader, contributing to the salon's growth in reputation, profitability, and culture.

| **Position** | **Name** | **Date of Hire** | | --- | --- | --- | | Director of Operations | Natasha McMillen | February 2022 |

| **Responsibility** | **Description** | | --- | --- | | 1. Hiring and onboarding new talent | Luxury-aligned, selective process | | 2. Overseeing all training and education | Custom programs and mentorship | | 3. Leading brand strategy, client experience initiatives, and marketing execution | |